Privacy Policy

TWG Health Ltd, Trading as Limitless Physiotherapy & Performance

In compliance with UK and European Data Protection Regulations, at Limitless Physiotherapy & Performance (TWG Health Ltd) we are committed to protecting your privacy and legal rights when you provide personal information. This Privacy Policy explains what personal information we collect from you when you use our physiotherapy and one to one training services, and when you visit our company website. This Privacy Policy will also explain how we use and protect any personal information you provide us with. 

We are committed to protecting your personal information in line with the EU General Data Protection Regulation (GDPR) Guidelines. 

Limitless Physiotherapy & Performance (TWG Health Ltd) Contact Details

We, Limitless Physiotherapy & Performance (TWG Health Ltd) are the data controlled and any enquiries you have regarding the collection or processing of your personal data and information should be addressed directly to: 

TWG Health Ltd,

Limitless Physiotherapy & Performance,

20 Western Avenue,

Barton on Sea, 

Hampshire, 

BH25 7PZ

contact@limitlessphysio.co.uk

Collecting Information 

Limitless Physiotherapy & Performance (TWG Health Ltd) may collect personal or sensitive information which we receive when: 

  • You contact us

  • You are a recipient of our services

  • We receive a GP/Consultant referral for you

  • You visit our company website 

The information we may collect includes: 

  • Your name, address, email address, contact number(s) and other contact details which will enable us to communicate with you, through your preferred method.

  • Date of birth, GP and/or consultant details

  • Medical history and information that you share with us for the purpose of your assessment and treatment.

  • Social history to help with your assessment and treatment.

Why do we collect this information from you? 

  • The personal information we may collect and store from you is primarily used to provide you with services and/or communications that you may request from us. 

  • To meet our legal and regulatory obligations in accordance with the European GDPR Guidelines.

How do we collect this information from you?​

  • Directly from individuals, such as from a phone call, website enquiry or during the completion of the initial assessment form, or on an ongoing basis throughout your time using our services. 

  • Direct from referrals from a 3rd party source, such as a GP or consultant.

We are committed to keeping the information that we hold of yours up to date. If there are any changes with the personal information you have previously provided to us or you believe we have made a mistake, we politely ask that you contact us at contact@limitlessphysio.co.uk or inform your physiotherapist directly.

How long do we keep your information for? 

 

Your personal data shall be kept for no longer than is necessary for the purposes for which it is being processed. We are legally obliged to retain all medical records for a minimum of six years after the completion any treatments, or in the case of minors, six years from their 18th birthday for accounts and records purposes. However, we may maintain medical records for longer periods if it is considered reasonable to do so, or when required by law. Obstetric records will be retained/preserved indefinitely. 

Who will have access to your personal information?

Your personal information will only be accessed by your physiotherapist or a member of our admin team to ensure you receive the best customer care possible. Your physiotherapist may ask for your consent to share your assessment/treatment information with another registered physiotherapist/healthcare professional if this is appropriate to ensure you receive the best care possible and achieve the results you want. Your identity will remain confidential at all times if your assessment/treatment information is shared with another registered physiotherapist/healthcare professional.

Keeping your information safe and secure

Limitless Physiotherapy & Performance (TWG Health Ltd) is committed to keeping all of the collected personal information secure, to protect it from being inappropriately accessed, shared or destroyed, and against it being compromised, in any way. To ensure your data and information is secure, we use the WriteUpp clinic software that is GDPR ready and ISO 27001 certified (Cert No. 275372018). This website, designed through www.wix.com is payment card industry data security standards compliant and is accredited as a level 1 service provider and merchant, regularly performing internal security audits to maintain ISO/PCI security certifications. Wix's signup and login services are completed through a secure server (HTTPS/SSL). Wix uses cryptography hash functions to protect your information. In accordance with the GDPR, site visitors have the right to access their data or "be forgotten" (to be permanently deleted from your databases). 

Your rights and access to your personal information 

You can withdraw your consent to the use of your personal information at any time. This may affect the services that we are able to supply to you. For further information on your rights you can visit the ICO website at: www.ico.org.uk

Providing there is no legal exemption, you are entitled to the following: 

  • Request a copy of your personal information

  • Request to erase your personal data

  • Place restrictions on our processing of your data 

  • Correct any data inaccuracies 

To make a request to Limitless Physiotherapy & Performance (TWG Health Ltd) about any personal information we may hold about you, please contact us by writing to the below address: 

20 Western Avenue, 

Barton on Sea, 

New Milton, 

Hampshire, 

BH25 7PZ

or by emailing us at: contact@limitlessphysio.co.uk

Disclosure of your information 

We will not give, sell or rent your personal data and information to third parties for the purpose of them marketing their services to you. We may share your personal data in the following circumstances: 

Under certain circumstances, we may send your personal or sensitive information to referral sources e.g. GP/Consultant/Accountants. We have carefully assessed all of our suppliers and contractors and ensured that our GDPR requirements have been communicated to them and accepted via a contractual agreement. We may be obliged to disclose your personal data to comply with a law, order or request of a court, government authority, other competent legal or regulatory authority or any applicable code of practice or guideline. Your employer, lawyer or insurance company may request access to your personal data, which we will only allow with your explicit consent. With your consent, we may share your with Personal Trainers or Sports Massage Therapists if we feel this will benefit your experience and quality of care.

Marketing

Our website gives you the option to provide us with your email address, which we may send marketing emails to. We use a GDPR compliant email service through our clinic software: WriteUpp. You have the option to unsubscribe from any emails sent to you at any time, which ensures you are only sent emails if you want to. 

 

Booking

By booking an appointment through our online booking system or consenting to provide us with your mobile number or email address when booking an appointment through our social media pages (facebook and instagram), you are consenting to Limitless Physiotherapy & Performance contacting you to confirm your booking and to find out further information about your needs and any specific requirements.

Website Cookies

The Limitless Physiotherapy & Performance (TWG Health Ltd) website uses cookies and similar technologies. Cookies are small files of letters or numbers downloaded onto a device when users access websites. There are two types of cookies:

session cookies: These cookies are erased when you close your internet browser and do not collect information from your computer. 

Persistent cookies: These cookies are stored on your hard drive until they expire or until you delete them. They are used to collect information which identifies you as a user, such as user preferences for a specific website. 

 

They are widely used to ensure websites work, or work more efficiently, as well as to provide service information to the owners of the website: Limitless Physiotherapy & Performance (TWG Health Ltd). Cookies are not able to personally identify you, they are statistical data about our website visitors and their use on our website. You can reject some or all of the cookies used on our website by changing your browser settings, but in doing so this may impair your ability to use our website or some or all of its features. For further information about cookies, please visit www.allaboutcookies.org. To disable cookies, please visit https://www.allaboutcookies.org/manage-cookies/stop-cookies-installed.html to follow the instructions for your specific web browser that you are accessing this website on.


Our privacy policy is kept under regular review and in line with any changes recommended by the Information Commissioner's Office and we will ensure that the privacy policy remains up to date and relevant at all times. If you have any questions about our privacy policy or cookies policy, please don't hesitate to contact us.